Satisfaction Guaranteed or Full-Refund
All our apartments are rigorously checked by our staff in order to ensure our guests a pleasant stay. However if the unit you reserved should not correspond with the contents of our website rentalinrome.com we would like to offer you our special guarantee, giving you two options with one simple telephone call to our call-center, while in Rome.
Option 1: The immediate substitution of your apartment with an other of equal quality in the historical center of the city with a transfer at our expense.
Option 2: The immediate reimbursement of the entire paid amount in order to confirm the reservation (the deposit).
Our guests represent our most valuable asset and making their stay a pleasant one is our greatest effort.
Any failure in the execution of the contract, detected on spot by the traveler, must be reported immediately at check-in, to give the possibility to Rental in Rome S.r.l. to resolve the problems encountered.
Therefore, complaints received by Rental in Rome Srl will not be taken into consideration. at the end or after the stay.